FAQs

Lily West has designed our website to ensure shopping for flowers and plants is quick, easy and enjoyable experience.

1. Browse our categories and familiarise yourself with our extensive product range.
2. Click on the photo images to view product details.
3. To make a purchase click the "Add to cart" button and continue to follow the easy step by step ordering process.
4. You can view items in your shopping cart at any time by selecting the Shopping Cart Button.
5. It is recommended that you check your delivery area postcode to view the delivery rates before you continue your order.
6. Please ensure that all required details are complete. Check over your details carefully before you continue to place your order.
7. You may abandon your order at any time.
8. Once you have placed your order you will receive a receipt number and an email confirming your order has been received for processing.
9. If you are unsure at any time please call our store on 8355 2928 to talk you through your first experience.

Making a payment online does not have to be a concern. Lily West provides a secure online payment service at all times. If you prefer to place your order details and payment via the phone feel free to contact our store directly. 

Lily West offers the following delivery service to most suburbs in Adelaide.

Monday – Saturday Deliveries: between 9am - 2pm
Same Day Delivery: Orders must be placed by 12.00 CST
Next Day Delivery: Orders received after 12pm CST will be delivered the following day.
Urgent Delivery: Please call our store on (08) 8355 2928 to request an urgent delivery service, which may be a higher fee.

Note: Orders placed online on Saturday and Sunday will be processed Monday morning. Click here to view Delivery Rates.

VIP Delivery Service
Lily West offers a VIP delivery service from Monday to Friday. This service can be used for customers who require a timed delivery or for customers that have not placed their orders by 12pm CST and require same day delivery. Please contact the store on (08) 8355 2928 to discuss your requirements.

Funeral Deliveries
Lily West treats funeral orders with the highest priority. Ensure you provide correct delivery details and please specify the funeral service time on your order.

Should you wish to amend or cancel an order, you should do so up to 24 hours before the intended delivery date. Call Lily West on (08) 8355 2928 to do so. 
Notice given for a cancelled order up to 24 hours before the intended delivery date will attract an administration fee of 10%.
Orders that have already been prepared for distribution can be cancelled but not refunded. A credit note will be issued for the purchase amount.